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Terms & Conditions

This website elnewton.com.au is owned and operated by Elide Le Lievre ABN: 59 124 362 635.

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If you have any questions or need further information, please contact: elnewtonmidwifery@gmail.com

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This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. 

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When you visit this website and engage in my services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website and you should contact me to cancel any booked appointments.

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These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

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All products and services advertised on this website are offered in compliance with Australian Consumer Law.

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Website Content - Disclaimer

 

On this website you will find information of my services, blogs, e-books and health information. This information is provided solely for the purpose of general information.

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Rights and Responsibilities 

  • Please be aware that the generalised information I provide is not a substitute for a health professionals advice tailored to your individual circumstances.

  • I take lots of care to provide valuable information but I cannot be responsible for the use that you make of that information. 

  • There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

  • While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. 

  • I may modify this information provided on this website at any time, including altering or deleting it without notice.

  • I do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.

 

Visitor Responsibilities 

  • While I put a lot of time and energy into creating website content which is broadly applicable for many people, you need to use your common sense and take responsibility for your own health, safety and wellbeing.

  • If you are experiencing health concerns, it is imperative to seek help from a professional. Simply taking advice from my website may not be accurate for your specific health needs. Without professional assistance it could in fact be detrimental to your health.​

  • You should never delay seeking medical advice or assistance because of information on our website. The information and opinions expressed here are not to be taken as accurate or complete, or as an alternative to individualised advice from a health professional.

 

Downloads 

The downloads provided on this website are created with the intention of providing information and practical advice so that people can make healthier choices. While I take every care to ensure content is safe, I am not responsible for viruses or any other damage which might occur as a result of downloading material from this website. Please ensure you maintain adequate internet security. 

 

External Links

The external links are for your convenience to direct you to my booking system, Zoom and other websites to complement the running of this website and business services. I am not responsible for the content from any of the external sites that are linked to this website. 

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Intellectual Property

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Copyright

  • You may not copy or reproduce any part of my content without my written consent.

  • The content of this website is protected by copyright, with all rights reserved. 

  • Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

  • You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website or social media page.

  • You may not use my logo or name for any purpose without permission.

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My Services - Disclaimer

 

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated. ​

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I provide midwifery support and lactation support in four main areas

  • Pregnancy and birth 

  • Previous birth experience 

  • Postpartum 

  • Lactation 

 

My intention is to provide support, solutions and practical advice to help woman achieve optimal health and help overcome issues or concerns, to support healthy pregnancies and postpartum periods (alongside their primary care providers).

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Qualifications

I am a registered midwife, holding a bachelor of midwifery as well as being an International Board Certified Lactation Consultant. I have additional qualifications as a Mama Rising facilitator and Newborn Mothers Postpartum Professional. I have experience as a midwife since 2013 in areas of antenatal care, intrapartum care and postnatal care. I am registered through the Australian Health Practitioner Regulation Authority (AHPRA), which has strict regulations and registration standards. Registration requires ongoing education with yearly profession development requirements, registration requirements and accreditation standards to be maintained. I am committed to providing the best supportive woman centred care I am capable of.

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Client Responsibility 

Consultations involve very in-depth questions about all aspects of your health and body but in no way are you meant to feel judged or under scrutiny. I want you to feel comfortable because if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, IVF treatment and protocols, known allergies and intolerances, pregnancy conditions, postpartum conditions or any other clinical information that could be of relevance. 

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Important Information

​​During Birth debrief sessions and Matrescence coaching sessions, the service agreement constitutes a contract between you and myself, by signing your intake form you agree to this. As a Client, you are responsible for creating and implementing your decisions, choices, actions and results. My work is a supportive partnership where I work with you to achieve your goals and craft the outcome you wish for. It is unique in that you are in charge of the relationship.  Your success will depend on your willingness to take action, engage and take responsibility for the results. Your story belongs to you and I only hope to provide you with professional and supportive advice to help you achieve your goals.

 

Please understand that this work isn’t therapy and it does not aim to prevent, cure, or treat any medical conditions or mental disorders. I am not a psychologist, psychiatrist or medical doctor. I am a registered midwife.  My service does not replace any obstetric or maternity services. My work is purely supportive in addition to your care provider.  If, at any time, you feel you are not getting what you want out of the service, notify me immediately so you can be referred to another health care provider if required. 

 

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Payment Terms

 

Forms of Payment 

Payment is made at the end of a consultation or when a request is made for supplement repeats. All amounts quoted and charged are in Australian dollars. Payments are made via direct bank deposit or cash.

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Payment Terms

Invoices are emailed immediately after consultations. It is expected you pay immediately or within 3 days.

If you have financial difficultly or cannot pay the full invoice amount you are expected to tell me at the beginning of your consultation.

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Payment Plans

At this stage I do not offer payment plans. Please contact me if finances are your main barrier to booking an appointment and I will try to work with you to find a solution.

 

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Delivery and Shipping

 

Delivery

Midwifery support consults are conducted either in person by home visits, by phone or video call.

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Appointment Policies 

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Intake Forms

When booking with me for the first time you will receive a welcome email with a link to online intake form. Please ensure this is completed prior to your appointment. I may send you additional forms or questionnaires if necessary.

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Any difficulties with forms please let me know - links can be resent or PDF copies can be emailed as an alternative. 

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Consultation Times

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Midwifery

Consults are 60 minutes and can include a mixture of services. Partner workshops are also offered for a 2 hour session. If the consultation exceeds time allocations additional fees may apply at my discretion.

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Consultation time is precious. Please follow instructions and complete an intake form and set a reminder of our appointment.

 

On rare occasions I may be running late. If I expect to be more than 5-10 minutes late I will let you know via email, otherwise please be patient with me as I finish with the consult before you. 

 

Likewise, I will allow 5 minutes past your scheduled appointment time to wait for you. After 5 minutes I will give you a call. If you do not answer and don't return my call within another 5 minutes you will be deemed a no show. 

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Rescheduling

If you need to cancel or reschedule your appointment, please give 24 hours notice via email. If you find yourself unexpectedly unwell on the day of your consult, please contact me as soon as possible to reschedule.

 

Cancellation Policy 

A cancellation policy applies to last minute cancellations and no shows (for phone or video call consults). No shows are charged 50% of the consultation fee. Last minute cancellations (less than 24 hours notice) are charged 50% of the consultation fee, at my discretion. 

 

If you don’t show up or cancel your appointment at the last minute, I will request pre-payment of future consultations. 

 

If I am unwell or unable to conduct the consultation I will aim to provide at least 24 hours notice. I will call or text you as appropriate.

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Refund Policy

 

Change of Mind

I do not offer refunds for change of mind after a consultation. If you are unhappy with the consultation or it has not met your expectations, then please contact me directly to discuss.

 

Refunds are available if you have booked and paid for your consultation in advance and wish to cancel your booking, but you must give 48 hours’ notice, ahead of your scheduled appointment time. I will arrange a refund directly into your nominated bank account.

 

 

Consumer Guarantees

 

Minor Problems 

Should a minor problem occur, I will find a solution and resolve this issue as soon as possible. Minor problems include:

 

Technical problems:

  • difficulty opening/downloading a PDF information sheet or treatment plan

  • email issues

  • broken or expired links

 

Problems with consultations:

  • sickness on the day of a consultation

  • late cancellation of appointment or no show

  • internet issues 

  • Zoom issues 

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As a Client of mine, you are responsible for creating and implementing your decisions, choices, actions and results. Your success will depend on your willingness to take action, engage and take responsibility for the results. Your story belongs to you and I only hope to provide you with professional and supportive advice and suggestions to help you achieve your goals.

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Invitation to Discuss a Problem 

If you feel that there are any problems with my service, please let me know so I can discuss your concerns and attempt to negotiate a mutually acceptable solution.

 

Specific Terms of Sale

Any advice is for you and you alone. 

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Limitation of Liability 

You agree to indemnify me (hold blameless) for any injury or illness that you might suffer or any damage or loss that might occur while we are working together. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you. 

 

In no event shall I be liable to you for costs, loss or damage of any kind. If this clause is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid for our services.

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Jurisdiction & Dispute Resolution

 

Negotiation 

If you have any concerns, issues or complaint arising out of your use of this website, our products or services, or these terms and conditions, we (client and practitioner) agree to communicate with the intention of making a genuine effort to seek a win/win solution, trying to resolve the dispute through negotiation and discussion.

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Mediation

If we (client and practitioner) are unable to resolve a dispute by negotiation and discussion within 14 days, we (client and practitioner) agree to proceed to mediation with the assistance of an independent accredited mediator, seeking dispute resolution or mediation in Orange, New South Wales, Australia.

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The mediator is to be appointed by agreement between us (client and practitioner) or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation and we (client and practitioner) agree to share the costs of mediation equally between us (client and practitioner).

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Litigation

It is a condition precedent to the right of either of us (client and practitioner) to commence litigation other than for interlocutory relief that we (client and practitioner) have first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

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Non-Disparagement

We (client and practitioner) both agree that we (client and practitioner) shall not publicly or privately disparage each other, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with the business and/or personal interests of each other.

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Jurisdiction

This agreement is subject to the governing law of the NSW. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of the Commonwealth of Australia, will have exclusive jurisdiction.

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